Terms and Conditions

Last updated: 3 August 2026

These Terms and Conditions govern the use of btogroupreno.sg and enquiries, reservations, purchases, group-renovation packages and renovation services offered by BTOGROUPRENO.SG PTE. LTD (“BTO Group Reno”, “we”, “us” or “our”).

“Customer”, “you” and “your” refer to the person using the website, submitting an enquiry, making a reservation or payment, placing an order or accepting a quotation or renovation contract.

By using this website, submitting an enquiry, paying a deposit, joining a renovation group, placing an order or accepting a quotation, you confirm that you have read and accepted the applicable Terms and Conditions.

Where a written quotation, order confirmation or renovation contract has been accepted, that document forms part of the agreement. If there is any inconsistency, the accepted written quotation or contract will take priority.

1. Website Use

You may use this website only for lawful purposes. You must not interfere with its operation, attempt unauthorised access, submit false information, introduce malicious code or use website content in a manner that infringes another person’s rights.

We may suspend or restrict access where reasonably necessary for security, maintenance, legal compliance or protection of the website and its users.

2. Website Packages and Preliminary Pricing

Prices, drawings, renders, floor plans, product information and package descriptions displayed on this website are preliminary and are provided for planning and comparison.

Unless expressly stated otherwise, website information is not a final quotation. Final pricing may depend on actual site measurements, selected materials, final drawings, quantities, existing site conditions, access restrictions, authority requirements, additional works, omissions and the final written quotation or contract accepted by the customer.

No product, fitting, feature or work will be treated as included merely because it appears in a concept image, render, sample photograph or general description. The accepted written scope will determine what is included.

3. Promotions and Savings Claims

Advertised discounts, free items, promotional benefits and estimated savings may be subject to package eligibility, qualifying scope, confirmed participation, minimum purchase requirements, validity periods, material availability and project-specific conditions.

References to potential savings of 20%, 35% or another amount may relate to factory-direct supply, selected material comparisons, package comparisons or specific promotional scopes. They are not automatically discounts on the entire renovation contract.

No promotional saving is guaranteed until its eligibility and conditions have been confirmed in writing.

4. Group Renovation Packages

Group Renovation allows qualifying homeowners from the same BTO project, estate or approved project group to coordinate selected procurement, production, renovation and installation works.

Group savings depend on the number of confirmed qualifying households, selected package, qualifying scope, materials, specifications, location, logistics, production scheduling and project-specific conditions.

Unless otherwise stated for a specific project, indicative tiers may include:

• 5 qualifying households: up to 5% group saving;
• 10 qualifying households: up to 10% group saving; and
• 20 qualifying households: up to 15% group saving.

These tiers are indicative and are not guaranteed until the required number of qualifying customers, scopes and payment requirements have been met and confirmed by BTO Group Reno.

If the required participation level is not reached, the customer may be offered a lower applicable tier, the standard package price, an alternative package, transfer to another available group, or a refund or credit option where expressly provided under the applicable reservation terms.

5. Commitment Deposit

A commitment deposit may be required to reserve a customer’s place in a Group Renovation project. The applicable amount and basic refund conditions will be displayed before payment or stated in writing.

Unless otherwise stated before payment:

• the deposit reserves the customer’s place in the selected group;
• it is separate from the displayed package price unless stated otherwise;
• it does not by itself constitute acceptance of a final renovation contract;
• before the applicable group is confirmed, the customer may request a refund in accordance with the terms displayed at the time of payment;
• where website credit is offered, the available refund or credit options will be stated before selection; and
• after acceptance of a quotation, commencement of chargeable design work, ordering of materials or commencement of fabrication, the deposit may be applied toward the contract sum and may become non-refundable to the extent permitted by law.

Approved refunds will ordinarily be processed within 7 to 14 business days, excluding additional processing time required by banks, card companies or payment providers.

Where a deduction is made, BTO Group Reno will provide a reasonable explanation of its basis.

6. Orders and Stage Payments

An online order or payment remains subject to payment verification, product and material availability, project eligibility, confirmation of the property and unit type, site measurement where applicable, acceptance by BTO Group Reno and execution of any required quotation or contract.

Remaining amounts will be payable according to the payment schedule stated in the accepted quotation or renovation contract. Payment stages may include booking, design confirmation, commencement, procurement, fabrication, installation, substantial completion and handover.

Late payment may result in suspension, rescheduling or a reasonable extension of the project timeline.

7. Final Quotation and Contract

The final quotation or renovation contract will define:

• the confirmed scope and exclusions;
• quantities and dimensions;
• materials and specifications;
• drawings and design references;
• payment schedule;
• estimated timeline;
• permit responsibilities;
• customer-supplied items; and
• warranty and project-specific conditions.

The customer is responsible for reviewing the quotation, drawings and specifications before acceptance.

8. Site Measurement and Existing Conditions

All dimensions remain subject to verification at the actual property. The customer must disclose known leakage, concealed services, structural issues, unauthorised alterations, pests, hazardous materials, access limitations, existing defects and third-party works that may affect the project.

BTO Group Reno is not responsible for inaccurate customer-provided measurements, floor plans or third-party information unless it has expressly accepted responsibility for verifying them.

Concealed or unforeseen conditions may require additional investigation, revised work methods, additional cost or an extension of time. Additional works will be communicated before proceeding, except where immediate temporary action is reasonably necessary to prevent injury or further damage.

9. HDB, MCST and Building Requirements

Renovation works are subject to applicable HDB rules, MCST by-laws, building-management conditions, authority requirements, safety requirements, permitted working hours and applicable electrical, plumbing and gas regulations.

Where permit application or coordination is expressly included in the quotation, BTO Group Reno will assist with or submit the relevant application.

The customer remains responsible for:

• providing accurate ownership and property information;
• signing owner authorisations;
• obtaining co-owner, landlord or MCST consent where required;
• paying deposits or charges not expressly included in the quotation; and
• providing lawful and timely access to the property.

Any design or work prohibited or rejected by an authority or building management may need to be changed or removed from the scope.

10. Drawings, 3D Renders and VR Previews

Drawings, 3D renders, VR previews, mood boards and visual references are design representations. Completed works may differ reasonably because of actual site dimensions, lighting, screen settings, material batches, technical requirements, product availability, building restrictions and approved installation details.

Technical drawings and confirmed material selections take priority over purely illustrative images.

Free design concepts may be subject to package eligibility, limits on the number of concepts, revision rounds and room coverage.

11. Variations and Additional Works

A variation includes a customer-requested or site-required change to scope, dimensions, quantities, materials, colours, hardware, appliances, drawings, layout, site requirements or installation method.

Variations may affect price and completion time. A variation may be confirmed by signed variation order, email, WhatsApp message, approved revised drawing, customer portal approval, payment request or another written record accepted by both parties.

No variation will be treated as included in the original contract sum unless expressly confirmed in writing.

12. Materials and Product Appearance

Samples, photographs, renders and website images are illustrative. Natural and manufactured materials may show reasonable variations in colour, grain, shade, texture, pattern, joint location and appearance.

Materials viewed under showroom lighting, daylight, mobile devices or computer screens may differ from their appearance at the completed property.

Where a specified product becomes unavailable, an equivalent alternative may be proposed for customer approval.

Minor variations that do not materially affect function or the overall approved design will not ordinarily constitute a defect.

13. Customer-Supplied Items and Third-Party Works

The customer must provide accurate specifications and installation requirements for owner-supplied appliances, fittings, furniture and equipment.

BTO Group Reno is not responsible for defects, incorrect specifications, incompatibility, late delivery, manufacturer warranty issues, third-party damage or delays caused by owner-supplied products or third-party contractors, except to the extent directly caused by BTO Group Reno’s own negligence or breach.

Additional work required because of an incorrect, delayed or changed customer-supplied item may be treated as a variation.

14. Project Schedule

Project dates are estimates unless expressly guaranteed in writing.

Timelines may be affected by permits, management restrictions, material availability, supplier delays, public holidays, customer decisions, late payment, variations, unavailable access, third-party contractors, concealed conditions, authority directions and circumstances beyond reasonable control.

Where progress is delayed by late customer approval, late payment, changes, unavailable access, owner-supplied items or third-party works, the estimated completion date may be extended by a reasonable corresponding period.

BTO Group Reno will use reasonable efforts to communicate material schedule changes.

15. Customer Responsibilities

• Provide accurate contact, property and project information.
• Ensure lawful and timely access to the premises.
• Obtain owner, landlord, co-owner or MCST approval where required.
• Make payments by the agreed deadlines.
• Review and approve drawings, materials and variations promptly.
• Disclose relevant site conditions.
• Remove or protect valuables and personal belongings.
• Keep children, pets and unauthorised persons away from active work areas.
• Coordinate customer-appointed contractors and suppliers.

16. GST and Payment Processing

Where BTOGROUPRENO.SG PTE. LTD is required to charge GST, consumer-facing prices will be displayed or quoted as GST-inclusive unless otherwise permitted by law. The applicable GST amount and final total will be reflected in the quotation, invoice, order or checkout summary.

Card, digital-wallet and other online payments may be processed by third-party providers. Bank-transfer and PayNow payments may require manual verification.

17. Cancellation and Refunds

Cancellation and refund rights depend on the order type, group status, accepted package terms, work performed, design completed, site services provided, materials ordered, supplier charges, fabrication commenced and the accepted quotation or contract.

A refund following cancellation may be reduced by the reasonable value of design, measurement, site, administrative and permit work completed; materials ordered; supplier cancellation charges; fabrication commenced; delivery or storage charges; and other non-recoverable project costs.

Custom-made products, completed design work, specifically ordered materials and fabrication already commenced may be non-refundable to the extent permitted by law.

Where deductions are made, a reasonable written breakdown will be provided upon request.

Nothing in this section removes statutory rights or remedies that cannot lawfully be excluded.

18. Inspection, Defects and Warranty

The customer should inspect completed works at handover and report visible defects as soon as reasonably possible.

The applicable warranty period begins from handover or another date stated in the accepted contract or warranty document.

BTO Group Reno must be given a reasonable opportunity to inspect and rectify an alleged defect before another contractor is appointed, except where immediate emergency action is reasonably required.

Warranty does not normally cover:

• normal wear and tear;
• misuse or accidental damage;
• failure to follow maintenance instructions;
• unauthorised alteration or third-party works;
• customer-supplied or manufacturer-excluded items;
• building settlement or movement;
• external or concealed water ingress;
• pest damage;
• condensation, mould or humidity not caused by defective work; or
• reasonable material variations described in these Terms.

19. Intellectual Property

Website content, logos, photographs, videos, drawings, designs, VR materials, software and layouts are owned by or licensed to BTO Group Reno.

They may not be copied, distributed, modified or commercially used without prior written permission, except as permitted by law.

Quotations, drawings and design concepts may not be submitted to another contractor for production or construction without written authorisation.

20. Customer Content and Project Media

A customer submitting a review, photograph, drawing or other content confirms that they have the right to provide it.

Project photographs, videos, testimonials, floor plans and addresses will only be used publicly where consent has been obtained, identifying details have been appropriately removed, or the material may otherwise lawfully be used.

Unit numbers, addresses, names and other identifying information may be obscured for privacy.

21. Personal Data

Personal data may be collected, used or disclosed for enquiries, quotations, reservations, payments, project coordination, permits, delivery, installation, warranty, customer support, fraud prevention, legal compliance and marketing where consent or another lawful basis applies.

Data may be disclosed to authorised employees, contractors, suppliers, payment processors, delivery providers, software providers, professional advisers and authorities where reasonably necessary.

Personal data will be handled in accordance with our Privacy Policy and applicable Singapore data-protection requirements.

22. Third-Party Websites and Services

This website may link to payment providers, social-media platforms, design tools and other third-party services. BTO Group Reno does not control their availability, content, privacy practices or separate terms.

23. Website Availability and Liability

We do not guarantee that the website will always be uninterrupted, error-free or available.

To the extent permitted by law, BTO Group Reno is not responsible for loss caused solely by temporary website unavailability, third-party system failure, unauthorised cyber activity outside its reasonable control, incorrect customer-supplied information or third-party services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded.

24. Notices and Written Approvals

Notices, approvals and project communications may be sent by email, WhatsApp, SMS, website account notification, written quotation, signed document or another contact method supplied by the customer.

The customer is responsible for keeping contact information current.

25. Changes to These Terms

We may update these Terms to reflect changes in law, website functions, payment services, renovation packages or business practices. The updated version will be published with a revised “Last updated” date.

Changes will not retrospectively alter an accepted quotation or contract unless agreed by the parties or required by law.

26. Fair Dealing and Severability

Nothing in these Terms excludes any right or remedy that cannot lawfully be excluded under Singapore law.

If a provision is invalid or unenforceable, it will be adjusted or severed to the minimum extent necessary, and the remaining provisions will continue to apply.

27. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore.

The parties should first attempt to resolve a dispute through direct discussion and, where appropriate, mediation.

If unresolved, the dispute will be subject to the jurisdiction of the courts of Singapore, without prejudice to any claim that may properly be brought before the Small Claims Tribunals or another competent body.

28. Contact

BTOGROUPRENO.SG PTE. LTD

61 Woodlands Industrial Park E9
E9 Premium Building
#02-14/15/16/24/26
Singapore 757047

Email: [email protected]
Telephone / WhatsApp: +65 8852 6257
Website: btogroupreno.sg