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Last updated: 3 August 2026
These Terms and Conditions govern the use of btogroupreno.sg and enquiries,
reservations, purchases, group-renovation packages and renovation services
offered by BTOGROUPRENO.SG PTE. LTD (“BTO Group Reno”, “we”, “us” or “our”).
“Customer”, “you” and “your” refer to the person using the website, submitting
an enquiry, making a reservation or payment, placing an order or accepting a
quotation or renovation contract.
By using this website, submitting an enquiry, paying a deposit, joining a
renovation group, placing an order or accepting a quotation, you confirm that
you have read and accepted the applicable Terms and Conditions.
Where a written quotation, order confirmation or renovation contract has been
accepted, that document forms part of the agreement. If there is any
inconsistency, the accepted written quotation or contract will take priority.
You may use this website only for lawful purposes. You must not interfere with
its operation, attempt unauthorised access, submit false information, introduce
malicious code or use website content in a manner that infringes another
person’s rights.
We may suspend or restrict access where reasonably necessary for security,
maintenance, legal compliance or protection of the website and its users.
Prices, drawings, renders, floor plans, product information and package
descriptions displayed on this website are preliminary and are provided for
planning and comparison.
Unless expressly stated otherwise, website information is not a final quotation.
Final pricing may depend on actual site measurements, selected materials, final
drawings, quantities, existing site conditions, access restrictions, authority
requirements, additional works, omissions and the final written quotation or
contract accepted by the customer.
No product, fitting, feature or work will be treated as included merely because
it appears in a concept image, render, sample photograph or general description.
The accepted written scope will determine what is included.
Advertised discounts, free items, promotional benefits and estimated savings may
be subject to package eligibility, qualifying scope, confirmed participation,
minimum purchase requirements, validity periods, material availability and
project-specific conditions.
References to potential savings of 20%, 35% or another amount may relate to
factory-direct supply, selected material comparisons, package comparisons or
specific promotional scopes. They are not automatically discounts on the entire
renovation contract.
No promotional saving is guaranteed until its eligibility and conditions have
been confirmed in writing.
Group Renovation allows qualifying homeowners from the same BTO project, estate
or approved project group to coordinate selected procurement, production,
renovation and installation works.
Group savings depend on the number of confirmed qualifying households, selected
package, qualifying scope, materials, specifications, location, logistics,
production scheduling and project-specific conditions.
Unless otherwise stated for a specific project, indicative tiers may include:
These tiers are indicative and are not guaranteed until the required number of
qualifying customers, scopes and payment requirements have been met and confirmed
by BTO Group Reno.
If the required participation level is not reached, the customer may be offered
a lower applicable tier, the standard package price, an alternative package,
transfer to another available group, or a refund or credit option where expressly
provided under the applicable reservation terms.
A commitment deposit may be required to reserve a customer’s place in a Group
Renovation project. The applicable amount and basic refund conditions will be
displayed before payment or stated in writing.
Unless otherwise stated before payment:
Approved refunds will ordinarily be processed within 7 to 14 business days,
excluding additional processing time required by banks, card companies or payment
providers.
Where a deduction is made, BTO Group Reno will provide a reasonable explanation
of its basis.
An online order or payment remains subject to payment verification, product and
material availability, project eligibility, confirmation of the property and unit
type, site measurement where applicable, acceptance by BTO Group Reno and execution
of any required quotation or contract.
Remaining amounts will be payable according to the payment schedule stated in the
accepted quotation or renovation contract. Payment stages may include booking,
design confirmation, commencement, procurement, fabrication, installation,
substantial completion and handover.
Late payment may result in suspension, rescheduling or a reasonable extension of
the project timeline.
The final quotation or renovation contract will define:
The customer is responsible for reviewing the quotation, drawings and
specifications before acceptance.
All dimensions remain subject to verification at the actual property. The
customer must disclose known leakage, concealed services, structural issues,
unauthorised alterations, pests, hazardous materials, access limitations,
existing defects and third-party works that may affect the project.
BTO Group Reno is not responsible for inaccurate customer-provided measurements,
floor plans or third-party information unless it has expressly accepted
responsibility for verifying them.
Concealed or unforeseen conditions may require additional investigation, revised
work methods, additional cost or an extension of time. Additional works will be
communicated before proceeding, except where immediate temporary action is
reasonably necessary to prevent injury or further damage.
Renovation works are subject to applicable HDB rules, MCST by-laws,
building-management conditions, authority requirements, safety requirements,
permitted working hours and applicable electrical, plumbing and gas regulations.
Where permit application or coordination is expressly included in the quotation,
BTO Group Reno will assist with or submit the relevant application.
The customer remains responsible for:
Any design or work prohibited or rejected by an authority or building management
may need to be changed or removed from the scope.
Drawings, 3D renders, VR previews, mood boards and visual references are design
representations. Completed works may differ reasonably because of actual site
dimensions, lighting, screen settings, material batches, technical requirements,
product availability, building restrictions and approved installation details.
Technical drawings and confirmed material selections take priority over purely
illustrative images.
Free design concepts may be subject to package eligibility, limits on the number
of concepts, revision rounds and room coverage.
A variation includes a customer-requested or site-required change to scope,
dimensions, quantities, materials, colours, hardware, appliances, drawings,
layout, site requirements or installation method.
Variations may affect price and completion time. A variation may be confirmed by
signed variation order, email, WhatsApp message, approved revised drawing,
customer portal approval, payment request or another written record accepted by
both parties.
No variation will be treated as included in the original contract sum unless
expressly confirmed in writing.
Samples, photographs, renders and website images are illustrative. Natural and
manufactured materials may show reasonable variations in colour, grain, shade,
texture, pattern, joint location and appearance.
Materials viewed under showroom lighting, daylight, mobile devices or computer
screens may differ from their appearance at the completed property.
Where a specified product becomes unavailable, an equivalent alternative may be
proposed for customer approval.
Minor variations that do not materially affect function or the overall approved
design will not ordinarily constitute a defect.
The customer must provide accurate specifications and installation requirements
for owner-supplied appliances, fittings, furniture and equipment.
BTO Group Reno is not responsible for defects, incorrect specifications,
incompatibility, late delivery, manufacturer warranty issues, third-party damage
or delays caused by owner-supplied products or third-party contractors, except to
the extent directly caused by BTO Group Reno’s own negligence or breach.
Additional work required because of an incorrect, delayed or changed
customer-supplied item may be treated as a variation.
Project dates are estimates unless expressly guaranteed in writing.
Timelines may be affected by permits, management restrictions, material
availability, supplier delays, public holidays, customer decisions, late payment,
variations, unavailable access, third-party contractors, concealed conditions,
authority directions and circumstances beyond reasonable control.
Where progress is delayed by late customer approval, late payment, changes,
unavailable access, owner-supplied items or third-party works, the estimated
completion date may be extended by a reasonable corresponding period.
BTO Group Reno will use reasonable efforts to communicate material schedule changes.
Where BTOGROUPRENO.SG PTE. LTD is required to charge GST, consumer-facing prices
will be displayed or quoted as GST-inclusive unless otherwise permitted by law.
The applicable GST amount and final total will be reflected in the quotation,
invoice, order or checkout summary.
Card, digital-wallet and other online payments may be processed by third-party
providers. Bank-transfer and PayNow payments may require manual verification.
Cancellation and refund rights depend on the order type, group status, accepted
package terms, work performed, design completed, site services provided, materials
ordered, supplier charges, fabrication commenced and the accepted quotation or
contract.
A refund following cancellation may be reduced by the reasonable value of design,
measurement, site, administrative and permit work completed; materials ordered;
supplier cancellation charges; fabrication commenced; delivery or storage charges;
and other non-recoverable project costs.
Custom-made products, completed design work, specifically ordered materials and
fabrication already commenced may be non-refundable to the extent permitted by law.
Where deductions are made, a reasonable written breakdown will be provided upon
request.
Nothing in this section removes statutory rights or remedies that cannot lawfully
be excluded.
The customer should inspect completed works at handover and report visible defects
as soon as reasonably possible.
The applicable warranty period begins from handover or another date stated in the
accepted contract or warranty document.
BTO Group Reno must be given a reasonable opportunity to inspect and rectify an
alleged defect before another contractor is appointed, except where immediate
emergency action is reasonably required.
Warranty does not normally cover:
Website content, logos, photographs, videos, drawings, designs, VR materials,
software and layouts are owned by or licensed to BTO Group Reno.
They may not be copied, distributed, modified or commercially used without prior
written permission, except as permitted by law.
Quotations, drawings and design concepts may not be submitted to another
contractor for production or construction without written authorisation.
A customer submitting a review, photograph, drawing or other content confirms
that they have the right to provide it.
Project photographs, videos, testimonials, floor plans and addresses will only
be used publicly where consent has been obtained, identifying details have been
appropriately removed, or the material may otherwise lawfully be used.
Unit numbers, addresses, names and other identifying information may be obscured
for privacy.
Personal data may be collected, used or disclosed for enquiries, quotations,
reservations, payments, project coordination, permits, delivery, installation,
warranty, customer support, fraud prevention, legal compliance and marketing where
consent or another lawful basis applies.
Data may be disclosed to authorised employees, contractors, suppliers, payment
processors, delivery providers, software providers, professional advisers and
authorities where reasonably necessary.
Personal data will be handled in accordance with our Privacy Policy and applicable
Singapore data-protection requirements.
This website may link to payment providers, social-media platforms, design tools
and other third-party services. BTO Group Reno does not control their availability,
content, privacy practices or separate terms.
We do not guarantee that the website will always be uninterrupted, error-free or
available.
To the extent permitted by law, BTO Group Reno is not responsible for loss caused
solely by temporary website unavailability, third-party system failure,
unauthorised cyber activity outside its reasonable control, incorrect
customer-supplied information or third-party services.
Nothing in these Terms excludes or limits liability or consumer rights that cannot
lawfully be excluded.
Notices, approvals and project communications may be sent by email, WhatsApp, SMS,
website account notification, written quotation, signed document or another
contact method supplied by the customer.
The customer is responsible for keeping contact information current.
We may update these Terms to reflect changes in law, website functions, payment
services, renovation packages or business practices. The updated version will be
published with a revised “Last updated” date.
Changes will not retrospectively alter an accepted quotation or contract unless
agreed by the parties or required by law.
Nothing in these Terms excludes any right or remedy that cannot lawfully be
excluded under Singapore law.
If a provision is invalid or unenforceable, it will be adjusted or severed to the
minimum extent necessary, and the remaining provisions will continue to apply.
These Terms are governed by the laws of Singapore.
The parties should first attempt to resolve a dispute through direct discussion
and, where appropriate, mediation.
If unresolved, the dispute will be subject to the jurisdiction of the courts of
Singapore, without prejudice to any claim that may properly be brought before the
Small Claims Tribunals or another competent body.
BTOGROUPRENO.SG PTE. LTD
61 Woodlands Industrial Park E9
E9 Premium Building
#02-14/15/16/24/26
Singapore 757047
Email:
[email protected]
Telephone / WhatsApp:
+65 8852 6257
Website:
btogroupreno.sg
Last updated: 3 August 2026
These Terms and Conditions govern the use of btogroupreno.sg and enquiries, reservations, purchases, group-renovation packages and renovation services offered by BTOGROUPRENO.SG PTE. LTD (“BTO Group Reno”, “we”, “us” or “our”).
“Customer”, “you” and “your” refer to the person using the website, submitting an enquiry, making a reservation or payment, placing an order or accepting a quotation or renovation contract.
By using this website, submitting an enquiry, paying a deposit, joining a renovation group, placing an order or accepting a quotation, you confirm that you have read and accepted the applicable Terms and Conditions.
Where a written quotation, order confirmation or renovation contract has been accepted, that document forms part of the agreement. If there is any inconsistency, the accepted written quotation or contract will take priority.
You may use this website only for lawful purposes. You must not interfere with its operation, attempt unauthorised access, submit false information, introduce malicious code or use website content in a manner that infringes another person’s rights.
We may suspend or restrict access where reasonably necessary for security, maintenance, legal compliance or protection of the website and its users.
Prices, drawings, renders, floor plans, product information and package descriptions displayed on this website are preliminary and are provided for planning and comparison.
Unless expressly stated otherwise, website information is not a final quotation. Final pricing may depend on actual site measurements, selected materials, final drawings, quantities, existing site conditions, access restrictions, authority requirements, additional works, omissions and the final written quotation or contract accepted by the customer.
No product, fitting, feature or work will be treated as included merely because it appears in a concept image, render, sample photograph or general description. The accepted written scope will determine what is included.
Advertised discounts, free items, promotional benefits and estimated savings may be subject to package eligibility, qualifying scope, confirmed participation, minimum purchase requirements, validity periods, material availability and project-specific conditions.
References to potential savings of 20%, 35% or another amount may relate to factory-direct supply, selected material comparisons, package comparisons or specific promotional scopes. They are not automatically discounts on the entire renovation contract.
No promotional saving is guaranteed until its eligibility and conditions have been confirmed in writing.
Group Renovation allows qualifying homeowners from the same BTO project, estate or approved project group to coordinate selected procurement, production, renovation and installation works.
Group savings depend on the number of confirmed qualifying households, selected package, qualifying scope, materials, specifications, location, logistics, production scheduling and project-specific conditions.
Unless otherwise stated for a specific project, indicative tiers may include:
These tiers are indicative and are not guaranteed until the required number of qualifying customers, scopes and payment requirements have been met and confirmed by BTO Group Reno.
If the required participation level is not reached, the customer may be offered a lower applicable tier, the standard package price, an alternative package, transfer to another available group, or a refund or credit option where expressly provided under the applicable reservation terms.
A commitment deposit may be required to reserve a customer’s place in a Group Renovation project. The applicable amount and basic refund conditions will be displayed before payment or stated in writing.
Unless otherwise stated before payment:
Approved refunds will ordinarily be processed within 7 to 14 business days, excluding additional processing time required by banks, card companies or payment providers.
Where a deduction is made, BTO Group Reno will provide a reasonable explanation of its basis.
An online order or payment remains subject to payment verification, product and material availability, project eligibility, confirmation of the property and unit type, site measurement where applicable, acceptance by BTO Group Reno and execution of any required quotation or contract.
Remaining amounts will be payable according to the payment schedule stated in the accepted quotation or renovation contract. Payment stages may include booking, design confirmation, commencement, procurement, fabrication, installation, substantial completion and handover.
Late payment may result in suspension, rescheduling or a reasonable extension of the project timeline.
The final quotation or renovation contract will define:
The customer is responsible for reviewing the quotation, drawings and specifications before acceptance.
All dimensions remain subject to verification at the actual property. The customer must disclose known leakage, concealed services, structural issues, unauthorised alterations, pests, hazardous materials, access limitations, existing defects and third-party works that may affect the project.
BTO Group Reno is not responsible for inaccurate customer-provided measurements, floor plans or third-party information unless it has expressly accepted responsibility for verifying them.
Concealed or unforeseen conditions may require additional investigation, revised work methods, additional cost or an extension of time. Additional works will be communicated before proceeding, except where immediate temporary action is reasonably necessary to prevent injury or further damage.
Renovation works are subject to applicable HDB rules, MCST by-laws, building-management conditions, authority requirements, safety requirements, permitted working hours and applicable electrical, plumbing and gas regulations.
Where permit application or coordination is expressly included in the quotation, BTO Group Reno will assist with or submit the relevant application.
The customer remains responsible for:
Any design or work prohibited or rejected by an authority or building management may need to be changed or removed from the scope.
Drawings, 3D renders, VR previews, mood boards and visual references are design representations. Completed works may differ reasonably because of actual site dimensions, lighting, screen settings, material batches, technical requirements, product availability, building restrictions and approved installation details.
Technical drawings and confirmed material selections take priority over purely illustrative images.
Free design concepts may be subject to package eligibility, limits on the number of concepts, revision rounds and room coverage.
A variation includes a customer-requested or site-required change to scope, dimensions, quantities, materials, colours, hardware, appliances, drawings, layout, site requirements or installation method.
Variations may affect price and completion time. A variation may be confirmed by signed variation order, email, WhatsApp message, approved revised drawing, customer portal approval, payment request or another written record accepted by both parties.
No variation will be treated as included in the original contract sum unless expressly confirmed in writing.
Samples, photographs, renders and website images are illustrative. Natural and manufactured materials may show reasonable variations in colour, grain, shade, texture, pattern, joint location and appearance.
Materials viewed under showroom lighting, daylight, mobile devices or computer screens may differ from their appearance at the completed property.
Where a specified product becomes unavailable, an equivalent alternative may be proposed for customer approval.
Minor variations that do not materially affect function or the overall approved design will not ordinarily constitute a defect.
The customer must provide accurate specifications and installation requirements for owner-supplied appliances, fittings, furniture and equipment.
BTO Group Reno is not responsible for defects, incorrect specifications, incompatibility, late delivery, manufacturer warranty issues, third-party damage or delays caused by owner-supplied products or third-party contractors, except to the extent directly caused by BTO Group Reno’s own negligence or breach.
Additional work required because of an incorrect, delayed or changed customer-supplied item may be treated as a variation.
Project dates are estimates unless expressly guaranteed in writing.
Timelines may be affected by permits, management restrictions, material availability, supplier delays, public holidays, customer decisions, late payment, variations, unavailable access, third-party contractors, concealed conditions, authority directions and circumstances beyond reasonable control.
Where progress is delayed by late customer approval, late payment, changes, unavailable access, owner-supplied items or third-party works, the estimated completion date may be extended by a reasonable corresponding period.
BTO Group Reno will use reasonable efforts to communicate material schedule changes.
Where BTOGROUPRENO.SG PTE. LTD is required to charge GST, consumer-facing prices will be displayed or quoted as GST-inclusive unless otherwise permitted by law. The applicable GST amount and final total will be reflected in the quotation, invoice, order or checkout summary.
Card, digital-wallet and other online payments may be processed by third-party providers. Bank-transfer and PayNow payments may require manual verification.
Cancellation and refund rights depend on the order type, group status, accepted package terms, work performed, design completed, site services provided, materials ordered, supplier charges, fabrication commenced and the accepted quotation or contract.
A refund following cancellation may be reduced by the reasonable value of design, measurement, site, administrative and permit work completed; materials ordered; supplier cancellation charges; fabrication commenced; delivery or storage charges; and other non-recoverable project costs.
Custom-made products, completed design work, specifically ordered materials and fabrication already commenced may be non-refundable to the extent permitted by law.
Where deductions are made, a reasonable written breakdown will be provided upon request.
Nothing in this section removes statutory rights or remedies that cannot lawfully be excluded.
The customer should inspect completed works at handover and report visible defects as soon as reasonably possible.
The applicable warranty period begins from handover or another date stated in the accepted contract or warranty document.
BTO Group Reno must be given a reasonable opportunity to inspect and rectify an alleged defect before another contractor is appointed, except where immediate emergency action is reasonably required.
Warranty does not normally cover:
Website content, logos, photographs, videos, drawings, designs, VR materials, software and layouts are owned by or licensed to BTO Group Reno.
They may not be copied, distributed, modified or commercially used without prior written permission, except as permitted by law.
Quotations, drawings and design concepts may not be submitted to another contractor for production or construction without written authorisation.
A customer submitting a review, photograph, drawing or other content confirms that they have the right to provide it.
Project photographs, videos, testimonials, floor plans and addresses will only be used publicly where consent has been obtained, identifying details have been appropriately removed, or the material may otherwise lawfully be used.
Unit numbers, addresses, names and other identifying information may be obscured for privacy.
Personal data may be collected, used or disclosed for enquiries, quotations, reservations, payments, project coordination, permits, delivery, installation, warranty, customer support, fraud prevention, legal compliance and marketing where consent or another lawful basis applies.
Data may be disclosed to authorised employees, contractors, suppliers, payment processors, delivery providers, software providers, professional advisers and authorities where reasonably necessary.
Personal data will be handled in accordance with our Privacy Policy and applicable Singapore data-protection requirements.
This website may link to payment providers, social-media platforms, design tools and other third-party services. BTO Group Reno does not control their availability, content, privacy practices or separate terms.
We do not guarantee that the website will always be uninterrupted, error-free or available.
To the extent permitted by law, BTO Group Reno is not responsible for loss caused solely by temporary website unavailability, third-party system failure, unauthorised cyber activity outside its reasonable control, incorrect customer-supplied information or third-party services.
Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded.
Notices, approvals and project communications may be sent by email, WhatsApp, SMS, website account notification, written quotation, signed document or another contact method supplied by the customer.
The customer is responsible for keeping contact information current.
We may update these Terms to reflect changes in law, website functions, payment services, renovation packages or business practices. The updated version will be published with a revised “Last updated” date.
Changes will not retrospectively alter an accepted quotation or contract unless agreed by the parties or required by law.
Nothing in these Terms excludes any right or remedy that cannot lawfully be excluded under Singapore law.
If a provision is invalid or unenforceable, it will be adjusted or severed to the minimum extent necessary, and the remaining provisions will continue to apply.
These Terms are governed by the laws of Singapore.
The parties should first attempt to resolve a dispute through direct discussion and, where appropriate, mediation.
If unresolved, the dispute will be subject to the jurisdiction of the courts of Singapore, without prejudice to any claim that may properly be brought before the Small Claims Tribunals or another competent body.
BTOGROUPRENO.SG PTE. LTD
61 Woodlands Industrial Park E9
E9 Premium Building
#02-14/15/16/24/26
Singapore 757047
Email:
[email protected]
Telephone / WhatsApp:
+65 8852 6257
Website:
btogroupreno.sg
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